📦 Shipping Policy

Eco-Friendly Shipping with a Gentle Pawprint

At EcoLink Secure, we’re as passionate about minimizing our carbon footprint as we are about delivering joy to pets and their families. That’s why our shipping policy is designed to be efficient, transparent, and eco-responsible.

Order Processing Time
All orders are processed within 1–3 business days. During this time, we ensure your items are safely packed using recyclable or compostable materials wherever possible.

Estimated Delivery Times

• Domestic Shipping: Typically takes 3–7 business days

• International Shipping: Usually arrives in 7–14 business days, depending on local delivery systems

While we aim for prompt deliveries, please allow additional time during busy seasons or due to customs delays for international orders.

Tracking Your Order
Once your order is shipped, we’ll send you a confirmation email with a tracking number so you can follow your package every step of the way.

Sustainable Packaging
We do our best to eliminate plastic from our packaging. Most of our shipping materials are biodegradable, recyclable, or made from recycled content. It’s one small step toward a cleaner future.

Shipping Costs
Shipping rates are calculated at checkout and based on your location and order weight. We occasionally offer free shipping promos on select products or during special campaigns — stay tuned by signing up for our newsletter.

Customs and Duties
For international customers, please be aware that customs fees, taxes, or import duties may apply. These are the responsibility of the recipient and are not included in the shipping total.

Shipping Issues?
If your order is delayed, appears lost, or arrives damaged, don’t worry. Please reach out to us at [email protected] and our support team will be happy to assist.

Thanks for supporting eco-smart shipping practices and helping us deliver joy with responsibility.